For students in Years 7 and 10, the new school year has brought with it more than just a change of classroom. Thanks to the wonderful efforts of the ICT team, students have received their new locked-down MacBook or iPad prior to the start of the term.

The Managed Device Program is an important step toward strengthening online safety and enhancing classroom learning. Below is a quick guide to what families need to know.

1. What happens if my child’s device needs repairing?

While Apple devices are durable, accidental damage can occur. If your child’s device requires repair, the process is outlined below:

1. The student reports the issue to Student Services or the ICT Training and Support Technician.
2. A daily loan device is issued if needed (where available). Loan devices need to be returned at the end of each day.
3. The device is repaired onsite or sent away under warranty or AppleCare+.
4. Families are notified when a repaired device is ready for collection.
5. Any applicable AppleCare+ charges are processed for parent billing.

We appreciate your support in reinforcing the importance of careful handling, safe storage, and daily charging of student devices at home. Devices must always remain in their protective case and should not be transported loosely in school bags.

For questions about device repairs, please contact your School ICT Training and Support Technician.

• Optional theft and loss insurance

AppleCare+ is included with all SCEA-leased devices and covers most accidental damage. It does not cover loss or theft. Under the Parent Agreement, families remain responsible for loss, theft, and damage not covered by warranty or AppleCare+.

As previously advised, families may wish to check whether their home contents policy provides cover for their child’s leased device. For those who prefer additional protection, SCEA now offers an optional three-year Theft and Loss Only Insurance Plan through Protecsure (single upfront payment). This option is voluntary and does not change parental responsibility for device care. Cost and coverage details have been provided directly to participating families and are available online here.

Additional at-home parental device controls (for SCEA-leased iPads)

Families with SCEA-leased iPads can download the Jamf Parent App to support healthy device routines at home. The App works alongside SCEA’s device management system and cannot override protective settings. Parents can:

• Disable the camera or AirDrop.
• Set focus timers for apps.
• Create morning and evening routines.

For more information about Jamf Parent App and the installed management software on your child’s leased device, refer to the video below.

Keep your eye out for some exciting updates on how Managed Devices are improving classroom learning later this term!